Customer Solutions Team

Sometimes, unforeseen trash issues can arise at a moment’s notice, and having a dedicated customer service team to handle them quickly and seamlessly can be a huge weight off management’s shoulders.

Our Customer Solutions team is solely focused on ensuring your service is completed with the highest quality. They 

  • Monitor for illegal dumping, damaged bins, contamination and more
  • Communicate with the hauler to add or replace bins, adjust your services and fix missed pick-ups
  • Assign field team members to solve problems
  • Notify you with photo reports of services
Contact us today to ask about how our trash management service can help you today!

Interested in getting started with our service?

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What Does the Customer Solutions Team Do?

One of the biggest benefits to our trash management services is hauler communication. Our dedicated Customer Solutions team communicates with the trash hauler on your behalf, making this task one less time-consuming task you have to deal with.  We monitor for missed pick-ups, coordinate additional services and ensure bin deliveries for you. 

Our Customer Solutions team works with our Field Services team to monitor and report any on-site issues, such as illegal dumping, graffiti, oil or paint spills, biohazards and more. Our team takes care of these issues on our own, without bothering or hassling you, and only notifies you of issues when necessary. With Strategic, trash becomes one less thing for you to manage.

The Customer Solutions team also performs periodic analysis of the trash and recycling levels at your property. This is to ensure your services and bins are consistently meeting the needs of your community. It also informs us when adjustments to your services are necessary if your trash and recycling materials production has changed.

See All Our Services

Recurring Services

On-site Waste Control Orange County CA
On-site Waste Control is our main service—providing tidying and cleaning for your trash enclosures. Our ServiceTechs thoroughly tidy, clean and sweep the area of debris inside the trash enclosure, as well as compact and redistribute excess material to optimize the use of trash and recycle bins. ServiceTechs also proactively inspect for and report broken or inoperable equipment, including bins, doors or latches, so we can notify you of any issues with efficiency. Our goal with On-site Waste Control is to decrease your need for extra trash hauler service and to keep your trash enclosures looking neat and beautiful.

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Janitorial Cleaning Service Orange County CA

Janitorial Cleaning Service is the cleaning and tidying of community common areas, such as club houses, fitness centers and restrooms. Janitorial Cleaning Service aids your community in keeping your common areas cleanly for your residents.

Recycling Programs Orange County CA

Strategic’s Waste Optimization™ Plan for your community includes helping you develop environmentally responsible programs that minimize the amount of waste in our landfills. As part of our assessment, we will evaluate your city’s recycling requirements and options to add recycle or organic waste bins, assist with on-site sorting and manage the pick-up and proper disposal of e-waste, paints and oils. The Strategic team stays up to date on the latest recycling laws to help your community stay within guidelines. Our recycling programs are included and implemented in our Waste Optimization™ Plan for your community.

Large Item Pick-up Orange County CA
Large Item Pick-up service is the automatic removal of resident-generated large items left near or at your enclosures. This includes furniture, mattresses, home décor and more. With your authorization, our team can also automatically remove major appliances, remodeling and construction materials and commercial waste for an additional fee. Large Item Pick-up service helps improve your curb appeal by removing the clutter of large items around your community.

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Pet Waste Removal Orange County CA

Pet Waste Removal service inspects for and removes pet waste in the common areas of your community. Our ServiceTechs automatically clean up pet waste from grass, sidewalks and planters. If your community provides pet stations for your residents, Pet Waste Removal also includes emptying waste bins, restocking dog bags and wiping down station services.

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Strategic uses electronic reporting to assure you of service quality and notify management of unforeseen issues. Our e-reports include service details, photos and time and location stamps, notifying you of what’s happening in the field upon request. E-reporting also allows our team to thoroughly and efficiently communicate with one another. We monitor and report on-site conditions, including capacity levels, bin misuse, missed hauler pick-ups and equipment disrepair.  With our ongoing monitoring and reporting, you can be assured that your Waste Optimization™ Plan is operating efficiently and effectively.

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Enclosure Pressure Washing Orange County CA

Enclosure Pressure Washing service provides periodic, scheduled power washing of your trash enclosures. Our pressure washing team uses hot water and biodegradable degreaser to clean and sanitize the floors, reducing stains and stenches in your enclosures.

Christmas Tree Removal Orange County CA
Christmas Tree Removal service is a seasonal program that removes and disposes of your Christmas trees following the holiday season. This service saves you money, time and hassle by removing the trees at your trash enclosures twice per week for the month following the holidays.

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As-Needed Services

Our Chute Inspection & Repair service provides a full examination of  your trash chutes and discharge doors to help you remain fire safety compliant. Our ServiceTech will check equipment related to fire safety, perform minor adjustments and tune-ups and provide you with a full report of larger repairs needed with the option to fix them.

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Trash Out Service Orange County CA

Trash Out service offers removal and disposal of personal items left behind by a resident move-out. These trash outs can be done inside the apartment or home or outside at the trash enclosure depending on your needs. Trash Out service is contracted on an as-needed basis for our customers.

Feces Cleanup service provides your community with a safe and quick way to have human feces messes cleaned up when found in your trash enclosures. Our team is trained to handle these situations, so your team doesn’t have to. Feces Cleanup service is contracted on an as-needed bases for our customers.

Compactor Services

Compactor Services keeps your compactor performing at its best, minimizing disruptions and maximizing efficiency. We provide as-needed services for urgent repairs and quarterly maintenance plans for routine equipment upkeep and disrepair prevention.

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Contaminated Item Removal Orange County CA

Contaminated Item Removal is the proper disposal of biohazardous or insect infested large items. In order to protect your residents from health and safety risks, these items must be properly wrapped before they can be hauled away. Contaminated Item Removal is contracted on an as-needed basis for our customers.

Handyman Repair Service Orange County CA

Maintenance & Repair service is our term for a range of repair or maintenance work we can perform for your community. These services can include, but are not limited to, touch-up paint jobs, trash equipment repairs and patching stucco. Maintenance & Repair services are contracted on an as-needed basis for our customers.­­­

Oil spill on concrete

Oil or Paint Spill Cleanup takes care of cleaning oil or paint spills in or around your trash enclosures, helping to solve slipping hazards and prevent concrete stains. Oil or Paint Spill Cleanup service is contracted on an as-needed basis for our customers.