Customer Solutions Team
Sometimes, unforeseen trash issues can arise at a moment’s notice, and having a dedicated customer service team to handle them quickly and seamlessly can be a huge weight off management’s shoulders.
Our Customer Solutions team is solely focused on ensuring your service is completed with the highest quality. They
- Monitor for illegal dumping, damaged bins, contamination and more
- Communicate with the hauler to add or replace bins, adjust your services and fix missed pick-ups
- Assign field team members to solve problems
- Notify you with photo reports of services
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What Does the Customer Solutions Team Do?
One of the biggest benefits to our trash management services is hauler communication. Our dedicated Customer Solutions team communicates with the trash hauler on your behalf, making this task one less time-consuming task you have to deal with. We monitor for missed pick-ups, coordinate additional services and ensure bin deliveries for you.
Our Customer Solutions team works with our Field Services team to monitor and report any on-site issues, such as illegal dumping, graffiti, oil or paint spills, biohazards and more. Our team takes care of these issues on our own, without bothering or hassling you, and only notifies you of issues when necessary. With Strategic, trash becomes one less thing for you to manage.
The Customer Solutions team also performs periodic analysis of the trash and recycling levels at your property. This is to ensure your services and bins are consistently meeting the needs of your community. It also informs us when adjustments to your services are necessary if your trash and recycling materials production has changed.
See All Our Services
Recurring Services
On-site Waste Control
Janitorial Cleaning Service
Janitorial Cleaning Service is the cleaning and tidying of community common areas, such as club houses, fitness centers and restrooms. Janitorial Cleaning Service aids your community in keeping your common areas cleanly for your residents.
Recycling Programs
Strategic’s Waste Optimization™ Plan for your community includes helping you develop environmentally responsible programs that minimize the amount of waste in our landfills. As part of our assessment, we will evaluate your city’s recycling requirements and options to add recycle or organic waste bins, assist with on-site sorting and manage the pick-up and proper disposal of e-waste, paints and oils. The Strategic team stays up to date on the latest recycling laws to help your community stay within guidelines. Our recycling programs are included and implemented in our Waste Optimization™ Plan for your community.
Large Item Pick-up
Pet Waste Removal
Pet Waste Removal service inspects for and removes pet waste in the common areas of your community. Our ServiceTechs automatically clean up pet waste from grass, sidewalks and planters. If your community provides pet stations for your residents, Pet Waste Removal also includes emptying waste bins, restocking dog bags and wiping down station services.
Monitoring & Reporting
Strategic uses electronic reporting to assure you of service quality and notify management of unforeseen issues. Our e-reports include service details, photos and time and location stamps, notifying you of what’s happening in the field upon request. E-reporting also allows our team to thoroughly and efficiently communicate with one another. We monitor and report on-site conditions, including capacity levels, bin misuse, missed hauler pick-ups and equipment disrepair. With our ongoing monitoring and reporting, you can be assured that your Waste Optimization™ Plan is operating efficiently and effectively.
Enclosure Pressure Washing
Enclosure Pressure Washing service provides periodic, scheduled power washing of your trash enclosures. Our pressure washing team uses hot water and biodegradable degreaser to clean and sanitize the floors, reducing stains and stenches in your enclosures.
Christmas Tree Removal
As-Needed Services
Trash Out Service
Trash Out service offers removal and disposal of personal items left behind by a resident move-out. These trash outs can be done inside the apartment or home or outside at the trash enclosure depending on your needs. Trash Out service is contracted on an as-needed basis for our customers.
Contaminated Item Removal
Contaminated Item Removal is the proper disposal of biohazardous or insect infested large items. In order to protect your residents from health and safety risks, these items must be properly wrapped before they can be hauled away. Contaminated Item Removal is contracted on an as-needed basis for our customers.
Maintenance & Repair
Maintenance & Repair service is our term for a range of repair or maintenance work we can perform for your community. These services can include, but are not limited to, touch-up paint jobs, trash equipment repairs and patching stucco. Maintenance & Repair services are contracted on an as-needed basis for our customers.
Oil or Paint Spill Cleanup
Oil or Paint Spill Cleanup takes care of cleaning oil or paint spills in or around your trash enclosures, helping to solve slipping hazards and prevent concrete stains. Oil or Paint Spill Cleanup service is contracted on an as-needed basis for our customers.
Chute Inspection & Repair
Feces Cleanup
Feces Cleanup service provides your community with a safe and quick way to have human feces messes cleaned up when found in your trash enclosures. Our team is trained to handle these situations, so your team doesn’t have to. Feces Cleanup service is contracted on an as-needed bases for our customers.