Monitoring & Reporting

Monitoring and reporting on-site conditions is an essential part of keeping your community trash under control. Issues can arise at a moment’s notice, and having a dedicated customer service team to handle them quickly and seamlessly can be a huge weight off management’s shoulders.

Our Customer Solutions team is solely focused on ensuring your service is completed with the highest quality. They monitor for illegal dumping, damaged bins, contamination and more. If any of these issues are detected, Customer Solutions will assign field team members to solve the problem and notify you with photo reports when necessary or requested. Customer Solutions also handles trash hauler calls to get your missed pick-ups remedied, replace broken or damaged bins or adjust trash pick-up services with your approval.

See All Our Services

Recurring Services

On-site Waste Control

On-site Waste Control is our main service—providing tidying and cleaning for your trash enclosures. Our ServiceTechs thoroughly tidy, clean and sweep the area of debris inside the trash enclosure, as well as compact and redistribute excess material to optimize the use of trash and recycle bins. ServiceTechs also proactively inspect for and report broken or inoperable equipment, including bins, doors or latches, so we can notify you of any issues with efficiency. Our goal with On-site Waste Control is to decrease your need for extra trash hauler service and to keep your trash enclosures looking neat and beautiful.

Janitorial Cleaning Service

Janitorial Cleaning Service is the cleaning and tidying of community common areas, such as club houses, fitness centers and restrooms. Janitorial Cleaning Service aids your community in keeping your common areas cleanly for your residents.

Recycling Programs

Strategic’s Waste Optimization™ Plan for your community includes helping you develop environmentally responsible programs that minimize the amount of waste in our landfills. As part of our assessment, we will evaluate your city’s recycling requirements and options to add recycle or organic waste bins, assist with on-site sorting and manage the pick-up and proper disposal of e-waste, paints and oils. The Strategic team stays up to date on the latest recycling laws to help your community stay within guidelines. Our recycling programs are included and implemented in our Waste Optimization™ Plan for your community.

Large Item Pick-up

Large Item Pick-up service is the automatic removal of resident-generated large items left near or at your enclosures. This includes furniture, mattresses, home décor and more. With your authorization, our team can also automatically remove major appliances, remodeling and construction materials and commercial waste for an additional fee. Large Item Pick-up service helps improve your curb appeal by removing the clutter of large items around your community.

Pet Waste Removal

Pet Waste Removal service inspects for and removes pet waste in the common areas of your community. Our ServiceTechs automatically clean up pet waste from grass, sidewalks and planters. If your community provides pet stations for your residents, Pet Waste Removal also includes emptying waste bins, restocking dog bags and wiping down station services.

Monitoring & Reporting

Strategic will monitor your trash bins for capacity levels, misuse and disrepair. We take initiative to report missed pick-ups or bin maintenance to your trash hauler, and we notify you of the process. Additionally, we monitor for dumped commercial items, oil or paint spills, feces cleanup or any other field issues and alert you when necessary. With our ongoing monitoring and reporting, you can be assured that your Waste Optimization™ Plan is operating efficiently and effectively.

Enclosure Pressure Washing

Enclosure Pressure Washing service provides periodic, scheduled power washing of your trash enclosures. Our pressure washing team uses hot water and biodegradable degreaser to clean and sanitize the floors, reducing stains and stenches in your enclosures.

Christmas Tree Removal

Christmas Tree Removal service is a seasonal program that removes and disposes of your Christmas trees following the holiday season. This service saves you money, time and hassle by removing the trees at your trash enclosures twice per week for the month following the holidays.

As-Needed Services

Trash Out Service

Trash Out service offers removal and disposal of personal items left behind by a resident move-out. These trash outs can be done inside the apartment or home or outside at the trash enclosure depending on your needs. Trash Out service is contracted on an as-needed basis for our customers.

Contaminated Item Removal

Contaminated Item Removal is the proper disposal of biohazardous or insect infested large items. In order to protect your residents from health and safety risks, these items must be properly wrapped before they can be hauled away. Contaminated Item Removal is contracted on an as-needed basis for our customers.

Maintenance & Repair

Maintenance & Repair service is our term for a range of repair or maintenance work we can perform for your community. These services can include, but are not limited to, touch-up paint jobs, trash equipment repairs and patching stucco. Maintenance & Repair services are contracted on an as-needed basis for our customers.

Oil or Paint Spill Cleanup

Oil or Paint Spill Cleanup takes care of cleaning oil or paint spills in or around your trash enclosures, helping to solve slipping hazards and prevent concrete stains. Oil or Paint Spill Cleanup service is contracted on an as-needed basis for our customers.

Chute Inspection & Repair

Our Chute Inspection & Repair service provides a full examination of your trash chutes and discharge doors to help you remain fire safety compliant. Our ServiceTech will check equipment related to fire safety, perform minor adjustments and tune-ups and provide you with a full report of larger repairs needed with the option to fix them.

Feces Cleanup

Feces Cleanup service provides your community with a safe and quick way to have human feces messes cleaned up when found in your trash enclosures. Our team is trained to handle these situations, so your team doesn’t have to. Feces Cleanup service is contracted on an as-needed bases for our customers.